Complaints & Comments
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“Al Watani” is proud to offer the highest level of services and to make sure you are pleased at all times. If you at any point feel discontent please tell customer service employees and they will do everything in their power to deal with the problem in optimum time. 

Moreover, if you disapprove of employees and management please contact customer service and you will be contacted by a team of specialists to follow up within 5 business days after receiving all required paper work and handle the problem. With a promise to respond with any correction within 10 business days unless you are informed of the need for more time to solve the problem.

Methods of filing a complaint:

  • Complaint Unit 0798777733 or Toll free number 080022277, noting all calls are being recorded through a special registration system and legal retention periods.
  • Filling a slip and placing it in the complaints box that is available in every “Al Watani” branch
  • By customer services email complaints@nmb.com.jo
  • P.O Box 2416 Amman 11941 Jordan
  • By Fax: 065358118
  • Through the website or social media www.nmb.com.jo / www.facebook.com/nmbjo
  • In person at the head quarter  offices in Amman – Jubaiha – Yajouz st. – in front of Safeway Jubaiha – building 20 – 1st floor

In case you aren’t convinced with the banks answer to your complaint and want to approach the Central Bank of Jordan or the law it is your right in the following cases:

  • If your receive an unconvincing response form the bank
  • If the bank exceeds the time frame noted in the directions
  • If the bank refuses to take the complaint  

Central Bank of Jordan contact info:

 

We welcome your comments, please fill in the slip and we will call you

Complaints & Comments
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